Integrate introduces business requirements management into a major bank

integrate has completed a commission for a major UK bank which has seen the bank, with integrate's support, introduce a formal business requirements management process. The process provides the bank with an objective framework for decision making and ensures that new projects are underpinned by a well-founded set of requirements reflecting the true needs of the business.

integrate's approach to this commission recognised that the successful introduction of requirements management disciplines into an organisation requires appropriate decisions to be made in each of the areas of process, people and technology. The approach also recognised that strong organisational buy-in is needed, which in turn depends of a clear exposition of benefits and associated costs.

During the first phase of the work integrate's consultants conducted a series of workshops with appropriate stakeholders in the bank to identify, prioritise and select those activities and associated data to be included in the business requirements process. Based on these findings an overall information model was agreed with the client, showing the data and data relationships to be managed. With this in place, a draft business requirements management plan was drawn up and agreed, detailing process areas to be addressed, software tool support needed, people to be involved and expected benefits and costs.

The second phase comprised configuring and populating the chosen requirements management toolset (Telelogic DOORS®, now Rational DOORS®), documenting the new business processes and preparing training material for users. This positioned the client for roll-out of the process and tools, including the training and mentoring of the users.

A key success driver was ensuring that the business requirements process was simple to understand and use, even for occasional, non-technical users. This was achieved by using the process map itself as the interface to DOORS, with appropriate views of the data defined at every step.

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Rational®, Telelogic® and DOORS® are registered trademarks of IBM Corp

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